Partner Program FAQ: Tiers (AgentExchange ISV)

Frequently Asked Questions

Q: How do I advance to a new tier in the AgentExchange ISV Track of the Salesforce Partner Program?

A: An ISV’s tier aligns to their stage in their partner journey with Salesforce, enabling us to grow together. Learn more about the Program tiers via the Partner Community (AgentExchange ISV Track Page). 

Q: How do I find my tier in the AgentExchange ISV Track?

A: Every partner will be assigned a Tier, which is visible on the partner Scorecard. A partner can access their scorecard via the Manage tab in the Partner Community.

Q: How often is my tier updated AgentExchange ISV Track?

A: Tier evaluations are conducted quarterly, typically in the month following the end of the SFDC fiscal quarter.

Q: How long do I keep my tier AgentExchange ISV Track?

Tier evaluations are conducted quarterly, and are based on where a partner is in the ISV Partner Journey.