Help Portal - Manage All Orgs Page

To access the Help Portal, navigate from within Salesforce and open the Manage All Orgs page to select the org for which you want to access support resources.

Customers with multiple user records within the same Salesforce organization may observe the following:

• The Manage All Orgs page displays all orgs where the logged-in customer has an active user account.

• The org list on the Manage All Orgs page is grouped by email, org, and product. This means no two entries will have the same combination of email address and org ID for a given product.

• If a customer has multiple active users within the same org for a given product, one of the following scenarios applies:

  a. Multiple active users with the same email address
  Only one entry for that product will appear on the Manage All Orgs page. The displayed username and email address may correspond to any one of the active users.

  b. Multiple active users with different email addresses
  One tile will be displayed for each unique email address associated with active users for that product.

Note:
For partners, two entries may appear in the Manage All Orgs view—one for the partner account and another for the related customer account. The label "Partner" is shown next to the product logo to distinguish the partner account from the customer account.

If multiple user records exist within the partner’s related customer account or org, Help Portal automation may randomly select one user to associate with the customer account record.

• The username and email address displayed on the Manage All Orgs page are intended only to help identify the correct org for support purposes. Support teams cannot modify or remove usernames from this page.