Compatible reCAPTCHA Version for Web-to-Lead and Web-to-Case (Web-to-X) Forms.

公開日: Jul 6, 2026

説明

Salesforce Web-to-X is a framework used by the Web-to-Lead and Web-to-Case features, which allow you to capture lead or support case information directly from a web form on your website. To prevent spambots from submitting fake leads or cases through these forms, Salesforce supports Google reCAPTCHA verification. This article explains which version of Google reCAPTCHA is compatible with the Web-to-X framework.

解決策

The Web-to-X framework (used by Web-to-Lead and Web-to-Case) supports only Google reCAPTCHA version 2 (reCAPTCHA v2). reCAPTCHA v3 and other versions are not supported. To enable reCAPTCHA v2 on your Web-to-Case or Web-to-Lead form, follow the steps in the Salesforce documentation: Prevent Spam Cases with reCAPTCHA .

Note: Salesforce Support does not provide assistance with Google reCAPTCHA configuration or issues on the Google side.

その他のリソース

Prevent Spam Cases with reCAPTCHA — Salesforce Help

Set Up Web-to-Case

Set Up Web-to-Lead

ナレッジ記事番号

000394922

この記事で問題は解決されましたか?

ご意見をお待ちしております。