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How To Set Up Separate Account Manager orgs For B2C Commerce Users On SSO

Fecha de publicación: Apr 13, 2026
Descripción

For clear delineation between users accessing B2C Commerce (formerly Commerce Cloud) via Account Manager and users accessing B2C Commerce via their third party IAM solution (SSO), customers will need to request a new, separate Account Manager org for all users on SSO.

Solución

To request and set up a new Account Manager org:

  1. Open a case with Support to request a new Account Manager organization.
  2. Request “[Customer Name] SSO” for the org name. For example, “Acme SSO.” You will then have two orgs: Acme and Acme SSO.
  3. Specify the same administrator as your existing org.
  4. Commerce Support will process the request.


Once your new org is set up:

  1. Your admin can enable Identity Federation with Salesforce Identity under Organization settings.
    1. Select Identity Federation with Salesforce Identity enforced.
    2. Save your changes.
    3. Make sure you also follow steps here to integrate B2C Commerce with SSO.
  2. Your admin can now create individual user profiles for the members of your merchant organization to give them the right roles.
  3. For each user who needs SSO, set their primary organization to “[Company] SSO.”
  4. Invite each SSO user to your company's main organization (e.g. Acme).
  5. Assign the required roles to each user.
  6. Add filters to each user record as needed -- for example, “production.web.company.demandware.net."
  7. Save your changes.
Número del artículo de conocimiento

000394931

 
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Salesforce Help | Article