"Error: You've exceeded the allowed number of attempts." When Salesforce MFA Verification Fails Multiple Times in Sales/Service

If this error appears, your user account is temporarily locked. Attempt to log in using one of the following methods:

1. Wait for one hour and try logging in again.
   The lockout is automatically unlocked after approximately one hour.

2. Use a Temporary Verification Code generated by a System Administrator.

3. If you are using the Salesforce Authenticator app, enter the 6-digit code displayed in the app.

4. If you have registered multiple MFA verification methods (e.g., another authenticator app or a security key), use one of the alternative verification methods.

Related articles:

Generate a Temporary Verification Code for MFA Logins to Salesforce Orgs

"Error: Invalid or expired verification code. Try again." with Multi-Factor Authentication (MFA) Sales / Service

Use Salesforce Authenticator TOTP Codes If You’re Offline or Push Notifications Are Unavailable

Common multi-factor authentication (MFA) troubleshooting