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Resolve MFA Verification Lockout Error in Salesforce

Publiseringsdato: Dec 10, 2025
Beskrivelse

This article explains why users may encounter MFA lockout errors when attempting to log in to Salesforce.

Why this Happens

Agentforce Sales (formerly Sales Cloud) and Agentforce Service (formerly Service Cloud) users may encounter the following error when attempting to validate with MFA during log in:

"Error: You've exceeded the allowed number of attempts." 

This error occurs as a result of multiple failed MFA attempts, and will lead to a temporary MFA lockout. 

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How to Regain Access

While the temporary lockout behavior is expected and cannot be disabled, there are ways to regain access when it occurs. To recover from a temporary MFA lockout, use one of the following methods to regain access to your account. :

  1. Wait for one hour and try logging in again.
    The lockout is automatically unlocked after approximately one hour.

  2. Use a Temporary Verification Code generated by a System Administrator.

  3. If you are using the Salesforce Authenticator app, enter the 6-digit code displayed in the app.

  4. If you have registered multiple MFA verification methods (e.g., another authenticator app or a security key), use one of the alternative verification methods.

Knowledge-artikkelnummer

000395009

 
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Salesforce Help | Article