Can Salesforce Integration User License be used with Marketing Cloud Connect?

Publish Date: Feb 5, 2025

Description

The Salesforce Integration User License and its associated profile, the Salesforce API Only System Integrations profile, are not compatible for use with the Salesforce System User for Marketing Cloud Connect. This is because the MCC Salesforce System User requires permissions to interact with the UI, which the Salesforce Integration User License does not allow. Attempting to use this license for the MCC Salesforce System User will result in errors and loss of functionality.

Resolution

The recommend license and profile to use would be the Salesforce license with the System Administrator profile as documented in the Marketing Cloud Connect Setup articles.

Additional Resources

Marketing Cloud Connect User Types and Permissions
https://help.salesforce.com/s/articleView?id=sf.mc_co_user_types_and_permissions.htm&type=5

Set Up Salesforce System User in Marketing Cloud Connect
https://help.salesforce.com/s/articleView?id=sf.mc_co_set_up_salesforce_system_user.htm&type=5

Give Integration Users API Only Access
https://help.salesforce.com/s/articleView?id=sf.integration_user.htm&type=5

Knowledge Article Number

000395036

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