Org Selection (Org Picker)

The new Org Picker experience can be accessed from the Global Navigation by visiting the My Cases > My Salesforce Cases page or by clicking the blue Contact Support button to get support (see below).



On the Contact Support and My Salesforce Cases pages, you see a button to Select an Org. This button triggers the Org Selection experience, which maintains the same functionality as the original Org Picker.



Org Picker User Experience

On clicking the Select an Org button, you are presented with the Org Picker, which lists the last five active orgs by order of last accessed. You can select the org you need support for, then click the Select Org button in the Org Picker to change your org. When you select your org, the page is refreshed to show data for the newly selected org.



As Org Selection is a prerequisite for support, your last accessed org is preselected on login. If you are logging in for the first time, you are directed to select an org. If your org is not listed in the Org Picker, click the "Manage All Orgs" button to view all your orgs.

After you have selected your org for the first time, that org will be the last accessed org until you select another. If your org is not listed in the Org Picker, click the "Manage All Orgs" button to view all your orgs.

Your currently selected org is listed with the status Viewing Now. Orgs that share the email address that was used for login that can be accessed are listed as Signed In. If you try to select an org unrelated to the email you used to log in, the org requires a step-up or secondary login. In such cases, you see the org in the Org Picker, but cannot click Select Org to change to this org. Any org requiring a step-up or secondary login is listed with the status Login. To log in to any org that is not associated with the email you used for login, please click Manage All Orgs.