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How the IsViolated field on the Case/Entity Milestone is evaluated

Data pubblicazione: Sep 12, 2023
Descrizione
Learn the logic behind the evaluation of the IsViolated field on the Case/Entity Milestone.
Risoluzione
The IsViolated boolean field on the Case/Entity Milestone is evaluated to True in below conditions:
  1. If the Completion Date is blank and the Current Date is greater than the Target Date.
  2. If the Completion Date has a value greater than the Targeted Date.

In the first scenario, since the Current Date is a dynamic Date/Time value, the milestone violation does not trigger any update to the record, thus the LastModified Date on the record remains unchanged.
 
Numero articolo Knowledge

000395083

 
Caricamento
Salesforce Help | Article