Knowledge Article Translations Considerations

 
When a Salesforce Knowledge Article is submitted for translation, the system creates a new blank draft article version for each selected target language. This draft is automatically assigned to the translation queue or user specified by the admin. The application does not automatically translate the article content — translators must manually enter or paste the translated text.

Salesforce users who are capable to translating articles can do so directly in Salesforce via the following options depending on whether your organization uses Lightning or Classic Knowledge:
 

• Translate Articles in Salesforce Classic using the Translations view available in the Article Management tab.

• Translate Articles in Lightning Knowledge using Set Up Primary Article and Translation Side-By-Side View.

Alternatively, if articles are assigned to a translation queue, it's possible to Export Articles for Translation to provide them to a vendor or external resource to create translations and then Import Translated Articles using the updated article translation files.