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How to Log In to Sales/Service Cloud When the Salesforce Authenticator Approval Request Is Not Received

Date de publication: Aug 25, 2025
Description

✏ Note

Push notifications are not available in versions of the Salesforce Authenticator app below 4.3.

Also, check the requirements, and if you are using an unsupported version, update to the latest version or authenticate by entering the 6-digit code.

On the "Check your mobile device" screen, it will automatically switch to the "Verify Your Identity" screen after 30 seconds, so please enter the 6-digit code.

 

Usually, when push notifications cannot be received by the app, it is often confirmed that the cause is related to the mobile device's network.

If you still do not receive push notifications after updating the app to the latest version, open the app and manually refresh it by swiping down on the account list (*).

If this operation does not work, push notifications may be temporarily unavailable due to very high traffic.

Also, a slow Wi-Fi or cellular connection will affect the speed of push notifications.

 

(*): Manual refresh for push notifications

  1. Launch Salesforce Authenticator

  2. On the user list (where the 6-digit code is displayed), swipe down from the middle of the screen

  3. Log in again

Résolution

You can log in using the following method.

  1. On your PC browser where you are logging in, click [Having Trouble?]

  2. Click [Use a Different Verification Method]

  3. Enter the 6-digit confirmation code displayed in Salesforce Authenticator to log in

Also, please check the following for troubleshooting.

  • Confirm that you meet the support requirements for Salesforce Authenticator

    •  *For the latest requirements, please refer to the English version.

  • Check Salesforce Authenticator troubleshooting, such as notification settings 

  • Restart the mobile device

  • Update the mobile device's OS version

  • Try with a different browser

  • Check if you are using the correct login URL 

 

If the issue is not resolved:

Disconnect Salesforce Authenticator, then reinstall the app and reconnect.

Numéro d’article de la base de connaissances

000395164

 
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Salesforce Help | Article