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MFA: Login will fail after deleting Authenticator during migration

Julkaisupäivä: Oct 30, 2025
Kuvaus

Deleting the account from Salesforce Authenticator or uninstalling the app during migration to a new mobile device will prevent login. This article addresses this login issue for MFA in Agentforce Sales, formerly Sales Cloud and Agentforce Service, formerly Service Cloud.

Ratkaisu

If you delete an account from Salesforce Authenticator (or uninstall the application itself without enabling backup) while it is connected to a user, you will be unable to log in.

For instructions on device migration, refer to the "B. Setting up Salesforce Authenticator in a new device" section of the How to Set Up Salesforce Authenticator article.

If you have lost or cannot access the device where Salesforce Authenticator is installed, please also refer to the "Other Resources" below.

Knowledge-artikkelin numero

000395166

 
Ladataan
Salesforce Help | Article