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MFA: Login will fail after deleting Authenticator during migration

게시 일자: Oct 30, 2025
상세 설명

Deleting the account from Salesforce Authenticator or uninstalling the app during migration to a new mobile device will prevent login. This article addresses this login issue for MFA in Agentforce Sales, formerly Sales Cloud and Agentforce Service, formerly Service Cloud.

솔루션

If you delete an account from Salesforce Authenticator (or uninstall the application itself without enabling backup) while it is connected to a user, you will be unable to log in.

For instructions on device migration, refer to the "B. Setting up Salesforce Authenticator in a new device" section of the How to Set Up Salesforce Authenticator article.

If you have lost or cannot access the device where Salesforce Authenticator is installed, please also refer to the "Other Resources" below.

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Salesforce Help | Article