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Security key is unresponsive for MFA authentication on the Salesforce mobile app

게시 일자: Oct 21, 2025
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When a security key for MFA is unresponsive in the Salesforce mobile app for Agentforce Sales (formerly Sales Cloud) or Agentforce Service (formerly Service Cloud), enable native browser use in [My Domain] settings for iOS and Android and switch the login server.

솔루션

To use a security key for MFA (Multi-Factor Authentication) on the Salesforce mobile app, you must enable the setting to use a native browser.

In [Setup] | [My Domain] settings, confirm that the following items are enabled:

  • Use the native browser for user authentication on iOS
  • Use the native browser for user authentication on Android

Customize Your My Domain Login Page for Mobile Auth Methods

 

To log in to the Salesforce mobile app using the native browser, switch the login server to your [My Domain] URL.

Switch Login Server in Salesforce Mobile Apps

Knowledge 기사 번호

000395188

 
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Salesforce Help | Article