Salesforce Field Service - Optimization Profile Creation Error from Field Service Settings

To resolve the Optimization Profile creation error in Salesforce Field Service, grant the following system permissions to the administrator user's Permission Set or Profile:

1. View Threat Detection Events
2. Manage Security Center

These permissions are identified through network call analysis during the profile creation process. The specific applications and permissions required may vary depending on your org configuration. If different application names appear in your network calls, grant the permission associated with that application's specific event or permission.

If this does not resolve the issue, contact Salesforce Support to create the Optimization Profile on your behalf. Before opening a case, please share the following details:

• Affected Organization ID.
• Grant Salesforce Support login access to your organization.