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Telephony Integration REST API Update a Voice Call Record for Salesforce Voice with Partner Telephony

게시 일자: Apr 9, 2026
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The implementation to overcome the voice call update failures because of missing required fields to find uncreated voice call for Salesforce Voice (formerly Service Cloud Voice) with Partner Telephony (BYOT).

솔루션

Update a Voice Call Record:

"startTime", "endTime", "fromNumber", "toNumber", "initiationMethod", "callCenterApiName" are required field for Update Voice Call.
It helps us creating non-existed VoiceCalls during CTR Sync.

For "initiationMethod", we support following values - "INBOUND","OUTBOUND","TRANSFER","CALLBACK".

Sample Payload for additional params:
{

"callCenterApiName": "MyContactCenter",
"startTime": "2019-08-26T21:20:14Z",
"fromNumber": "+18000000000",
"toNumber": "+14150000000",
"initiationMethod": "OUTBOUND",
"endTime": "2019-08-26T21:21:34Z",
}


Related Documentation - https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_voicecalls_update.htm

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