Telephony Integration REST API Update a Voice Call Record for Salesforce Voice with Partner Telephony

 Required Fields for Updating a Voice Call Record

Update a Voice Call Record:

"startTime", "endTime", "fromNumber", "toNumber", "initiationMethod", "callCenterApiName" are required field for Update Voice Call.
It helps us creating non-existed VoiceCalls during CTR Sync.

For "initiationMethod", we support following values - "INBOUND","OUTBOUND","TRANSFER","CALLBACK".

"A sample API payload for updating a Voice Call record should include the following required fields: callCenterApiName (the name of your Call Center), startTime and endTime (ISO 8601 datetime values), fromNumber and toNumber (E.164 formatted phone numbers), and initiationMethod (one of: INBOUND, OUTBOUND, TRANSFER, or CALLBACK). Include these fields in the request body of your PATCH call to the VoiceCalls REST API endpoint."

Update a Voice Call Record — Salesforce Voice Developer Guide