Loading

Telephony Integration REST API Update a Voice Call Record for Salesforce Voice with Partner Telephony

Publiseringsdato: Apr 9, 2026
Beskrivelse

The implementation to overcome the voice call update failures because of missing required fields to find uncreated voice call for Salesforce Voice (formerly Service Cloud Voice) with Partner Telephony (BYOT).

Løsning

Update a Voice Call Record:

"startTime", "endTime", "fromNumber", "toNumber", "initiationMethod", "callCenterApiName" are required field for Update Voice Call.
It helps us creating non-existed VoiceCalls during CTR Sync.

For "initiationMethod", we support following values - "INBOUND","OUTBOUND","TRANSFER","CALLBACK".

Sample Payload for additional params:
{

"callCenterApiName": "MyContactCenter",
"startTime": "2019-08-26T21:20:14Z",
"fromNumber": "+18000000000",
"toNumber": "+14150000000",
"initiationMethod": "OUTBOUND",
"endTime": "2019-08-26T21:21:34Z",
}


Related Documentation - https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_voicecalls_update.htm

Knowledge-artikkelnummer

000395378

 
Laster
Salesforce Help | Article