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Telephony Integration REST API Update a Voice Call Record for Salesforce Voice with Partner Telephony

Дата публикации: Apr 9, 2026
Описание

The implementation to overcome the voice call update failures because of missing required fields to find uncreated voice call for Salesforce Voice (formerly Service Cloud Voice) with Partner Telephony (BYOT).

Решение

Update a Voice Call Record:

"startTime", "endTime", "fromNumber", "toNumber", "initiationMethod", "callCenterApiName" are required field for Update Voice Call.
It helps us creating non-existed VoiceCalls during CTR Sync.

For "initiationMethod", we support following values - "INBOUND","OUTBOUND","TRANSFER","CALLBACK".

Sample Payload for additional params:
{

"callCenterApiName": "MyContactCenter",
"startTime": "2019-08-26T21:20:14Z",
"fromNumber": "+18000000000",
"toNumber": "+14150000000",
"initiationMethod": "OUTBOUND",
"endTime": "2019-08-26T21:21:34Z",
}


Related Documentation - https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_voicecalls_update.htm

Номер статьи базы знаний

000395378

 
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Salesforce Help | Article