Loading

Telephony Integration REST API Update a Voice Call Record for Salesforce Voice with Partner Telephony

Publiceringsdatum: Apr 9, 2026
Beskrivning

The implementation to overcome the voice call update failures because of missing required fields to find uncreated voice call for Salesforce Voice (formerly Service Cloud Voice) with Partner Telephony (BYOT).

Lösning

Update a Voice Call Record:

"startTime", "endTime", "fromNumber", "toNumber", "initiationMethod", "callCenterApiName" are required field for Update Voice Call.
It helps us creating non-existed VoiceCalls during CTR Sync.

For "initiationMethod", we support following values - "INBOUND","OUTBOUND","TRANSFER","CALLBACK".

Sample Payload for additional params:
{

"callCenterApiName": "MyContactCenter",
"startTime": "2019-08-26T21:20:14Z",
"fromNumber": "+18000000000",
"toNumber": "+14150000000",
"initiationMethod": "OUTBOUND",
"endTime": "2019-08-26T21:21:34Z",
}


Related Documentation - https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_voicecalls_update.htm

Knowledge-artikelnummer

000395378

 
Laddar
Salesforce Help | Article