Assign Record Types to the Automated Process User's Profile

Record types must be assigned to the Automated Case User (ACU) Profile. To do this follow the steps below to obtain the ACU user's profile Id.

Open Setup and go to Support Settings, click on the Automated Case User link and navigate to their Profile. The resulting URL should look similar to:

https://{YourDomain}.lightning.force.com/lightning/setup/Profiles/page?address=%2F00e5w0000010000

The profile Id in the URL will begin with '00e' and in the example URL above the Id is: 00e5w0000010000

Note: If the ACU is a System User you will not be able to click the username because Automated Process Users are internal only users and not accessible through the user interface by design.

Open the Developer Console and use the Query Editor to search for users whose username starts with 'auto'. The results will include the ProfileId shared by all Automated Process User accounts.

Construct a Setup URL by inserting the ProfileId you found and the object name (e.g., Case) into the standard Salesforce profile record type assignment page path.

Move the Available Record Types to Selected Record Types and Save.

Note: You may receive an insufficient privileges error and this is expected. Navigate back in your browser to the record type assignment page and refresh it to ensure the record types have been properly assigned.

Set record types for other objects using the same URL syntax by replacing the object name as necessary.