When a Macro in Salesforce Service Cloud contains more than 200 instructions, the save operation fails. After adding the 201st instruction and attempting to save, the following error appears:
"We had trouble processing the request. We've reported the problem to Customer Support with the error ID."
This is a known platform limit. Salesforce Macros support a maximum of 200 instructions per macro, and this limit is hard-coded and cannot be increased.
This behavior is working as designed. Salesforce Macros support a maximum of 200 instructions per macro. This limit is hard-coded and cannot be increased via configuration or by raising a support request with Salesforce.
Workaround
To work within this limit, consider the following approaches:
000395449

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