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Save Operation Fails for Macros with More Than 200 Instructions

Publiceringsdatum: May 4, 2026
Beskrivning

When a Macro in Salesforce Service Cloud contains more than 200 instructions, the save operation fails. After adding the 201st instruction and attempting to save, the following error appears:
"We had trouble processing the request. We've reported the problem to Customer Support with the error ID."
This is a known platform limit. Salesforce Macros support a maximum of 200 instructions per macro, and this limit is hard-coded and cannot be increased.

Lösning

This behavior is working as designed. Salesforce Macros support a maximum of 200 instructions per macro. This limit is hard-coded and cannot be increased via configuration or by raising a support request with Salesforce.
Workaround
To work within this limit, consider the following approaches:

  1. Split large macros into smaller macros. Break the macro logic into multiple macros, each handling a distinct portion of the process (for example, one macro for field updates and another for email actions).
  2. Use a parent macro to chain smaller macros. A parent macro can call child macros in sequence, effectively extending the total number of actions without exceeding the 200-instruction limit on any single macro.
Knowledge-artikelnummer

000395449

 
Laddar
Salesforce Help | Article