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Survey Invitation Email Fails to Send to One or More Recipients in Salesforce Surveys

Udgivelsesdato: May 4, 2026
Beskrivelse

Survey invitation emails in Salesforce Surveys may fail to send, resulting in an email notification containing the following error:
*We couldn't send invitation emails for the \ survey to one or more recipients: *
This article explains the common causes for survey invitation email delivery failures and provides steps to resolve each scenario.

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This error may occur due to one or more of the following reasons:
1. Email Template in an Inaccessible Folder
The survey invitation email template is saved in a folder that the sending user does not have access to. It is recommended best practice to save invitation email templates in the Public Email Templates folder so all users with permission to send surveys can access them.
2. Default Template Is Missing or Modified
If no email template is selected in the Survey's Default Settings, Salesforce uses the standard Embed_a_Survey_Link template. Verify this template has not been unexpectedly modified.
To check the template:

1. Navigate to  Email Templates in Lightning Experience .
2. Locate the Embed_a_Survey_Link template.
3. Verify the Related Entity Type is set to "Survey Question."
4. Click Source in the HTML editor and confirm the template body contains the following key elements:
    1. A greeting using the recipient's first name: {{{Recipient.FirstName}}}
    2. A centered survey button linking to: [[SURVEY_INVITATION_URL]]
    3. A closing with the organization name: {{{Organization.Name}}}

<html style="overflow-y: hidden;">
<head>
	<title></title>
</head>
<body style="height: auto; min-height: auto;">
<div style="font-size: 0.875rem; font-family: 'Salesforce Sans',Arial,sans-serif;">Hello {{{Recipient.FirstName}}}...<br />
&nbsp;
<p style="text-align: center;"><span><a href="[[SURVEY_INVITATION_URL]]" style="[[DISABLE_LINK]] vertical-align: middle; border: 1px solid rgb(221, 219, 218); transition: border .15s linear; background-color: rgb(0, 112, 210); border-color: rgb(0, 112, 210); color: rgb(255, 255, 255); display: inline-block; background-clip: border-box; border: 1px solid transparent; border-radius: .25rem; line-height: 1.875rem; text-decoration: none; -webkit-appearance: none; white-space: normal; -webkit-user-select: none; -moz-user-select: none; -ms-user-select: none; user-select: none; padding: 0 1rem;" target="_blank">Open Survey</a></span></p>
<br />
Thank you,<br />
{{{Organization.Name}}}</div>
</body>
</html>

3. Unsupported Merge Fields in the Template
For platform surveys, merge fields are only supported from the User, Contact, Lead, Person Accounts, or Survey Question objects. Including merge fields from other objects may cause errors or prevent the invitation from being sent. Review your email template and remove any merge fields for unsupported objects. For more information, see Salesforce Survey Considerations.

4. Incorrect Email Address or Email Privacy Settings
Verify the email address on the related record is correct and valid. If Enable the Enforce Email Privacy Settings Preference is enabled in your org, survey invitations cannot be sent to recipients who have opted out of emails.

Vidensartikelnummer

000395469

 
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Salesforce Help | Article