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Einstein bot error session expired or invalid while initiating chat

Publiceringsdatum: May 15, 2026
Beskrivning

Users may notice that when a chat is initiated, the Einstein Bot does not start and immediately transfers the conversation to a human agent. Reviewing the Bot Event Logs may reveal the following error: [{"message":"Session expired or invalid","errorCode":"INVALID_SESSION_ID"}]

Lösning

One common cause of this error is that the Running User configured for the bot has been deactivated.
 
To resolve this, goto Bot overview -> See the 'Bot User'. Find the user in setup and verify if it is inactive. If so, change it to active or use another active user. 

Knowledge-artikelnummer

000395470

 
Laddar
Salesforce Help | Article