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Cannot View Ability to Reset Security Question and Answer

Veröffentlichungsdatum: Apr 22, 2026
Beschreibung

When accessing the new password definition screen while logged in, you may not see the option to define or re-define the Security Question and Answer required for the use of the self-service password reset service. The fields required will not show in the interface below the ability to define a new password with confirmation.

 

Available Editions:

All Editions

 

How to Resolve:

A System Administrator can resolve this by updating the user's Profile or Permission Set assignments directly in Setup.

 

Prerequisites:

Review Salesforce documentation on Profiles, Permission Sets, and the Password Never Expires system permission before making changes in Setup.

Lösung

This is the result of the Password Never Expires system permission being assigned within the assigned Profile or Permission Sets for the impacted user.

 

Steps to Resolve:

To resolve this, a System Administrator must:

  1. Navigate to the user's Profile or Permission Sets in Setup

  2. Locate the Password Never Expires system permission

  3. Remove this permission from the Profile, or remove the Permission Set assignment from the user

  4. Have the user log in again to set their Security Question and Answer

 

Post-Resolution Steps:

Once the permission has been removed, the affected user must log in again and set their Security Question and Answer. This is required before self-service password resets will be available to that user.

Nummer des Knowledge-Artikels

000395512

 
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