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Work with Files Related to Salesforce Knowledge Articles

Дата публикации: Jul 4, 2026
Описание

In Salesforce, adding or removing files from Knowledge Articles requires the article to be in Draft status. If users attempt to unshare or remove a file from a Knowledge Article that is not in Draft status, Salesforce returns one of the following errors:

  • Can't share with [ArticleTitle] because of an error. — This error appears when a user navigates to a file related to a non-Draft Knowledge Article and attempts to remove or unshare the file via the Files Preview page.
  • Status: INSUFFICIENT_ACCESS_OR_READONLY / Result: Insufficient Access Rights On Object Id — This error is returned when attempting to delete a ContentDocumentLink record for a file shared with an article that is not in Draft status.

To remove a file from a Knowledge Article, the user must also either own the file or have the file shared with them with Collaborator (Edit or Full Access) file permissions.

Решение

This application behavior is expected and works as designed. To unshare or remove a file from a Knowledge Article, set the article's publication status to Draft first.
When an article is not in Draft status, the Files Related List displays "No actions available" and does not show options to "Upload Files" or "Add Files."

To remove a file from a Knowledge Article:

  1. Navigate to the Knowledge Article.
  2. Set the article's publication status to Draft.
  3. Navigate to the Files related list on the article.
  4. Select the file and click Remove from Record.

Users with Collaborator file permissions (Edit or Full Access on the file) can delete files related to Knowledge Articles that are not in Draft status, without needing to set the article to Draft first.

Номер статьи базы знаний

000395564

 
Загрузка
Salesforce Help | Article