Inactive Salesforce CPQ License causes errors

The best practice is to uninstall Salesforce CPQ before the license expires. All references to CPQ objects need to be removed from existing automation. Leaving the package installed before modifying related automation causes errors. An example is if automation exists designed to modify quotes when the opportunity is updated. This process will fail after license expiration because unlicensed users no longer have access to the quote object.

If the license subscription has lapsed, notify your Salesforce Account Team of the license expiration. If the expiration was unintentional, the team can help reactivate your license. If CPQ licenses expired intentionally, a temporary license needs to be provisioned by the Account Team to help complete the package uninstallation. Please reach out to your Salesforce Account Executive for questions on courtesy CPQ licenses.