In cases where internal users cannot see the "Login As Experience User" button on a Contact or a Person Account Record, despite it being added to the page layout under mobile and lightning actions, certain criteria must be met for the button to be visible.
The "Login As Experience User" button requires all of the following permissions and access settings to be configured for the internal user attempting to use it:
Required Conditions
Note on Role Hierarchy Exception
"Edit" access on the Account is not required if the internal user logging in has a role in the role hierarchy that is higher than the Partner or Customer user they are attempting to log in as. In this scenario, role hierarchy access is sufficient for the "Login As Experience User" button to be visible.
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