Loading

Login As Experience User button not visible for internal Users

Fecha de publicación: May 31, 2026
Descripción

In cases where internal users cannot see the "Login As Experience User" button on a Contact or a Person Account Record, despite it being added to the page layout under mobile and lightning actions, certain criteria must be met for the button to be visible.

 

Solución

The "Login As Experience User" button requires all of the following permissions and access settings to be configured for the internal user attempting to use it:
Required Conditions

  1. Under Setup > Profiles > App Permission — "Manage External Users" must be checked for the internal user's profile.
  2. Object Level Access to Account must be set to Edit on the internal user's profile.
  3. Record Level Access to Account must be set to Edit (the internal user must have edit access to the specific Account record).
  4. Community Membership — the internal user must be a member of the Experience Cloud site via a permission set or profile access.

Note on Role Hierarchy Exception
"Edit" access on the Account is not required if the internal user logging in has a role in the role hierarchy that is higher than the Partner or Customer user they are attempting to log in as. In this scenario, role hierarchy access is sufficient for the "Login As Experience User" button to be visible.

Número del artículo de conocimiento

000395861

 
Cargando
Salesforce Help | Article