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Login As Experience User button not visible for internal Users

게시 일자: Feb 24, 2026
상세 설명

In cases where internal users cannot see the "Login As Experience User" button on a Contact or a Person Account Record, despite it being added to the page layout under mobile and lightning actions, certain criteria must be met for the button to be visible.

 

솔루션

1.Under setup->Profiles->App Permission -> Manage External Users should be checked.

2.Object Level Access to Account is set to Edit

3.Record Level Access to Account is set to Edit

4.Community Membership (internal user is a member of the community via permission set or profile access)

Note:
“Edit” access on the Account is not required if the internal user logging in has a role that is higher than the Partner or Customer user they are logging in as. In this case, role hierarchy access is sufficient for the Login As Experience User button to be visible. 

Knowledge 기사 번호

000395861

 
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Salesforce Help | Article