Cannot access your Trailblazer account and encounter OAUTH_APP_BLOCKED error

Persona: Org Admin

Trailblazer ID (TBID) uses a connected app to enable authentication to your org. If you have enabled the feature “API Allow listing” in your org, your org will prevent Connected Apps that are not installed from functioning. If your org is configured this way, to allow your users to access TBID, you must install the TBID Connected Application.

How to check if TBID Connect Application is installed in your org

1. Log into your Salesforce Org
2. Click on the Settings icon in the upper right, then click "Setup"
3. In the Quick Find search bar, enter "Connected Apps" and select "Connected Apps OAuth Usage"
4. Look for “tbid.digital.salesforce.com” app
   1. If you are unable to locate “tbid.digital.salesforce.com”, please follow the steps below to Install the TBID Connected Application
5. Under Actions
   1. Do you see a button with "Install" or "Uninstall"?
      1. Uninstall = TBID Connected Application is already installed
      2. Install = TBID Connected Application is not installed already.
         1. Click "Install"
   2. Do you see a button with "Block" or "Unblock"?
      1. Block = the TBID Connected Application is not currently blocked, no further action is needed
      2. Unblock = the tbid.digital.salesforce.com site is currently blocked from the TBID Connected Application
         1. Click "Unblock"

How to Install TBID Connected Application

1. Find your My Domain
2. Go to https://your-mydomain.my.salesforce.com/identity/app/AppInstallApprovalPage.apexp?app_id=0Ci8W000000wkAS&app_org_id=00D1I000001WM1N   
   1. Click install
   2. Scroll to the bottom of the page
   3. Click either “Manage Profiles” or “Manage Permission Sets”
   4. Add the appropriate profile or permission sets of those users who would need to access “tbid.digital.salesforce.com” app.
3. Try to access TBID again, if you are still unable to access please follow the How to Unblock Connected Apps steps.

How to Unblock Connected Apps

1. In Setup, enter "Connected Apps" in the Quick Find search bar and select "Connected Apps OAuth Usage"
2. Find the “tbid.digital.salesforce.com” app
3. Click “Unblock”

Workaround: To request support while these changes are being implemented, please log in using email authentication. Please refer to this knowledge article on How to login to the Help Portal with Email Authentication.