Marketing Cloud Intelligence Support In Scope

MCI Support is provided to Marketing Cloud Intelligence Contacts responsible for setting up, designing and utilizing the platform.
Contacts are required to provide a workspace ID related to the question, unless the question is related to the whole environment. Most cases also require granting Support access to the account and workspace to investigate the request.

Topic	Included
User login, SSO	Password reset 2 factor authentication-related issues Assist with initial setup
Whitelabel	Assist with initial setup. Addition of custom Fonts
Account and Workspace administration	Assist with initial setup Provide additional context and best practices related to individual features
Data streams	Troubleshooting issues with retrieving data Investigating discrepancies Provide best practices on data stream creation. Reprocess historical data for API Bulk changes to data stream properties, bulk reprocess
SQL/SOQL (Data streams)	Troubleshoot error messages and/or performance issues with query (up to 200 lines for Premier or Premier Plus, and 5,000 lines for Signature Support) Adding custom indexes to SOQL queries when applicable SOQL/SOSL best practices
Python (Data streams and actions)	Review and troubleshoot error messages and/or performance issues with script (up to 200 lines for Premier or Premier Plus, and 5,000 lines for Signature Support)
Authentications	Error message troubleshooting and analysis
Dimensions and Measurements, Mapping	Guidance for calculated fields formula setups Review of edge case scenarios
Exports	Assist with specific standard backend exports
Reports, Actions, Goals	Investigating discrepancies Provide best practices for report setup and actions
Widget settings	Provide guidance on specific widget features and settings Assist with HTML and CSS for customizing widgets

Contractual and billing questions. Please contact your Account Executive on these.
Creation of new users, editing user groups and permissions
Changing permissions and roles of internal users
Providing or deploy custom code solutions for custom widgets, data streams, or actions.