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Article Name shows blank in bot reports

Fecha de publicación: Nov 29, 2023
Descripción

The "Article Name" field is empty in bot reports like "Article Chosen Last 30 Days." It lacks article names but displays the count of chosen articles.

Steps To Reproduce:

1.Navigate to app launcher-->Reports

2. Open Reports tab search for the Einstein Bot Reports folder as per latest release and find the standard report called "Article Chosen Last 30 Days"

2. The filters on the report will be: Show Me: All Conversation Definition Dialog Daily Metrics, Metric dateTime= Last 30 days, Metric Type= Article Chosen. (same happens with Article chosen today)

3.Run the report and turn on Row Count, Detail Rows, Subtotals, and Grand totals and see that even though the count is greater than 0, there is no article name in the column "Article Name".

 

Solución

Substituting the standard Article Answer with the object search component causes this report behavior. To resolve it, the solution is to revert to the Standard Article Answer dialogue.

 

 

Número del artículo de conocimiento

000396007

 
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