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Article Name shows blank in bot reports

Дата публикации: Jul 1, 2026
Описание

The "Article Name" field is empty in bot reports like "Article Chosen Last 30 Days." It lacks article names but displays the count of chosen articles.

Steps To Reproduce:

1.Navigate to app launcher-->Reports

2. Open Reports tab search for the Einstein Bot Reports folder as per latest release and find the standard report called "Article Chosen Last 30 Days"

2. The filters on the report will be: Show Me: All Conversation Definition Dialog Daily Metrics, Metric dateTime= Last 30 days, Metric Type= Article Chosen. (same happens with Article chosen today)

3.Run the report and turn on Row Count, Detail Rows, Subtotals, and Grand totals and see that even though the count is greater than 0, there is no article name in the column "Article Name".

 

Решение

This report behavior occurs when the Standard Article Answer dialog box in Einstein Bots is replaced with a custom Object Search component. The Object Search component does not log article selection events in the same way, causing the Article Name field to appear blank in bot reports such as 'Article Chosen Last 30 Days' and 'Article Chosen Today'.

 Step to resolve: 

1. Navigate to the Einstein Bot builder.
2. Locate the dialog that was modified to use the Object Search component.
3. Replace the Object Search component with the Standard Article Answer dialog box.
4. Publish the bot and re-run the report to confirm Article Names now populate.

Номер статьи базы знаний

000396007

 
Загрузка
Salesforce Help | Article