Service Digital Engagement SMS Number Provisioning

Long Codes

There are two types of long codes available: Customer provided and Salesforce Provided.

To assign long codes in a Salesforce Org, the Salesforce Support team can complete the process within a day or two. However, to enable traffic on these numbers, customers need to submit the Long Code registration form through a provided link. This traffic enablement is handled by the Technical Operations team and may take approximately 1 to 2 weeks from the moment all relevant information is shared by the customer. 

Toll-Free

There are two types of Toll-free numbers, Customer provided and Salesforce Provided.

For Customer Provided Toll-Free numbers, the Salesforce Support team handles the number assignment in the org. This process usually takes about 3 to 5 business days.

For Salesforce Provided Toll-Free numbers, the assignment can be done in the Org by the Salesforce support team within a day or two.

Similarly, the traffic enablement for Toll-Free numbers is carried out by the Technical operations team and might take approximately 1 to 2 weeks from the moment all relevant information is shared by the customer.

Once the number (LongCode or Toll-Free) is assigned by the Salesforce Support team in the org, the support case will be closed since there are no pending action items from the team.

For any inquiries regarding Traffic enablement, customers can contact messagingregistration@salesforce.com and provide the case number obtained after submitting the registration form.