Common Single Domain Certificate Errors when Using Direct-to-Customer LWR sites

User Tries to Create a Custom URL for a Commerce Site

When a user tries to create or update a custom URL for a Commerce site, the following error occurs:

You can only associate this site with a single certificate for content delivery network (CDN) domain. Make sure it's associated with the right domain and that your custom domain has completed provisioning, then try again.

Error message detailing to use a Single Domain Certificate for the site

Resolution: Use the Salesforce CDN with a single certificate for Commerce sites.

User Tries to Associate a Single Certificate Domain with a Commerce Site After it Has Already Been Associated with a Non-Commerce Site

When a user tries to associate a new custom URL or edit an existing URL for a Commerce site using the same single domain certificate that is already associated with a non-Commerce site, the following error occurs:

You've already associated a site with this single certificate for content delivery network (CDN) domain.

Error message detailing a site is already used with the single certificate domain

Resolution: Remove the existing site associated with this domain to add the new one, or create a new domain for the Commerce site.

User Tries to Associate a Single Certificate Domain with a Non-Commerce Site After it Has Already Been Associated with a Commerce Site

When a user tries to associate a new custom URL or edit an existing URL for a Non-Commerce site using the same single domain certificate that is already associated with a Commerce site, the following error occurs:

You can’t associate a non-Commerce site with this domain, because you’ve already associated a Commerce site with it.

Error message detailing that a non-Commerce site can't be used due to an existing Commerce site

Resolution: Remove the existing site associated with this domain to add the new one, or create a new domain for the Non-Commerce site.

User Tries to Delete a Custom URL with a Single Domain Certificate for an Active B2C Site

When a user tries to delete a custom URL with single domain certificate and it is associated with an active B2C site, unless another custom URL with a single domain certificate is associated with it, the following error occurs:

Assign this site to another single certificate for content delivery network (CDN) custom domain before deleting the existing certificate.

Error message detailing that the Custom URL cannot be deleted due to it's association to a Commerce Site

User Tries to Edit the Site of a Custom URL with a Single Domain Certificate for an Active B2C Site

When a user tries to edit the site of a custom URL with single domain certificate and it is associated with an active B2C site, unless another custom URL with a single domain certificate is associated with it, the following error occurs:

Assign this site to another single certificate for content delivery network (CDN) custom domain before deleting the existing certificate.

Error message stating the url cannot be deleted due it's association with a Commerce Site

User Tries to Activate a B2C Store Without a Single Domain Certificate Custom URL

When a user tries to activate a B2C store and there is not a custom URL with a single domain certificate associated with it, the following error occurs:

Activate this site with a single certificate content network delivery (CDN) custom domain.

Error message stating the site can only be activated if it's using a single certificate custom domain

User Tries to Edit the HTTPS Option of the Single Domain Certificate That is Being Used

When a user tries to edit the HTTPS option of a single domain certificate to another option, and the site is a B2C site with a custom URL for the single certificate domain, the following error occurs:

You can't change the single certificate delivery network (CDN) to another HTTPS option, because it’s being used by a site that only supports a single certificate content delivery network (CDN).

Error message stating the domain HTTPS option cannot be changed due to the domain's association with a Commerce Site