How to update your partner email address for Partner Community and Partner Learning Camp

When might users need to update their email address in Partner Community/PLC account?

Users may need to update their email address under the following circumstances:

• Company Email Domain Changes:
  When a company updates its email domain due to rebranding, an acquisition, or a merger, users must require to update their email address to ensure continued access and functionality across systems.

• Partner Learning Camp (PLC) Account Updates:
  If a user needs to update the email address associated with their PLC account, they must first update the email address linked to their Partner Community account. Since PLC relies on the Partner Community login, the updated email address will automatically sync with the PLC account once the Partner Community email is updated.

• Corporate Email Address Requirement:
  Users with a non-corporate email address linked to their Partner Community account may encounter errors when attempting to sign up for IDO/SDO demo orgs in PLC. These errors often advise the user to use their corporate email address. To resolve this issue, the user must update their Partner Community email to their company’s official email address.

Steps to Update Email Address in Partner Community/PLC account:

The following actions must be taken by partners to update their email address for their partner community or PLC user:

1. From the Trailblazer profile (URL: https://www.salesforce.com/trailblazer/profile), go to "Settings" by clicking on the profile icon in the top right corner. (TBID profile can also be accessed from your Partner Community).
2.  Click "Connected Accounts" and then "Connect an Account."
3. Enter the new Email Address you'd like to add to your account and click Next
4. Enter the Single Use Code (that was sent to your inbox) and click on Submit Code
5. This will link the new email address to your Trailblazer account.
6. Scroll down to "Email Preferences" and select the newly added email account from the drop-down.

Once the Email Preference is updated successfully it will automatically update the email address in your Partner Community and Partner Learning Camp (PLC) user accounts.

For additional assistance, log a case from Salesforce Help or through your Partner Community account.