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Identify Salesforce Slack Apps and Support
公開日: Apr 16, 2026
説明
There are several Slack integrations or apps available for departments such as Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Marketing Cloud as well as industry specific solutions.
Department or industry specific slack integrations or apps can be used alone or in combination with each other and the platform Salesforce for Slack App (the cornerstone of Salesforce for Slack apps). While the platform app isn’t required to use department or industry specific Slack apps, it's recommended to install it in order to take full advantage of all Salesforce and Slack features such as notifications, approvals and screen flows in Slack.
The Salesforce created Salesforce for Slack app requires admins to manually create flows in Salesforce whereas the Slack Apps for Departments and Slack Apps for Industries include pre-configured setup and configuration including flows that are designed to be implemented with Actions in Lightning Experience.
解決策
Identify which Slack app or integration your organization is currently using:
Legacy Salesforce Slack app:
App ID: AKGPGUFP1
App icon is a blue cloud with white background:
This application was developed and is supported directly by Slack and not core Salesforce Support. The legacy app requires installation and configuration of the Salesforce for Slack managed package which is also supported by Slack. Contact Slack Support for assistance with this apps and its package via email at: feedback@slack.com
Eventually, as the Salesforce developed slack app and department and industry specific apps continue to grow, this application will be phased out and made unavailable however, no ETA is currently available for this.
It's not recommended to leverage this app and managed package in new implementations. Existing customers should evaluate transitioning to use the Salesforce provided Slack Apps as new development and feature releases will be focused on these apps going forward.
The following department or product specific Slack apps have been created and are supported by Salesforce:
See How to Create a Case on Salesforce Help for support with the following apps. To help route your case properly, select the indicated product and topic on the case submission form.
Platform (Cornerstone) Salesforce for Slack app:
App ID: A03269G3DNE
App icon is a blue cloud with navy blue background:
'Provides core services that enable Salesforce and Slack admins to create and customize their own notifications, approvals and screen flows in Slack. For support, contact Salesforce Customer Support through this link: https://sfdc.co/salesforceforslacksupport.
Depending on whether you're using the platform app for sales or service features select the following product and topic for case submission:
Product: Sales
Topic: Leads, Opportunities, Campaigns, Sales Engagement, Sales Enablement
Product: Service
Topic: Cases, Knowledge, Service Console, Feedback Management, Work.com
Sales for Slack app:
App ID: A028VJ1KG3G
App icon is a sales chart:
Allows users to access, update, and share records, manage their pipelines, and get important notifications about top accounts and opportunities directly from Slack. See the Sales for Slack and Sales for Slack Features documentation for more details.
Select the following product and topic for case submission:
Product: Sales
Topic: Leads, Opportunities, Campaigns, Sales Engagement, Sales Enablement
Service for Slack app:
App ID: A01RDL2NJAH
App icon is a pink heart with white background:
Agents can access and update records, collaborate in a swarm channel and manage cases. See the Service for Slack documentation for additional details.
Select the following product and topic for case submission:
Agents can access and update records, collaborate in a swarm channel and manage cases. See the Service for Slack documentation for additional details.
Select the following product and topic for case submission:
Product: Service
Topic: Cases, Knowledge, Service Console, Feedback Management, Work.com
Marketing Cloud Account Engagement for Slack app:
App ID: A02U1DU291T
App icon is a funnel chart with white background:
Free for Pardot customers, allows sending of customized messages via real-time notifications to teams in Slack when prospects interact with your marketing assets. See the Marketing Cloud Account Engagement for Slack documentation for additional details.
Select the following product and topic for case submission:
Product: Account Engagement
Topic: Salesforce Integration
CRM Analytics app:
App ID: A02FTH353M0
App icon is a bar chart with white background:
Available for Salesforce orgs with CRM Analytics licenses and allows CRM analytics collaboration in Slack. Find, share, and collaborate on Salesforce reports and dashboards and CRM Analytics items within Slack. See the CRM Analytics for Slack documentation for more details.
Depending on whether you're using the platform app for sales, service, or industries select the following product and topic for case submission:
Product: Sales
Topic: CRM Analytics
Product: Service
Topic: CRM Analytics
Product: Industry
Topic: CRM Analytics
PRM for Slack app:
App Id: A04HWE26PGT
App icon is a sales chart:
Available for Salesforce orgs with PRM add-on license. Enables collaboration between partner account managers (PAMs) and partners. Create partner channels, automate business processes, manage opportunities and deals, and share CRM data, all from within Slack. See the PRM for Slack documentation for more details.
Select the following product and topic for case submission:
Product: Service
Topic: Experience Management and Workspaces
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000396342
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