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Identify Salesforce Slack Apps and Support

Publiceringsdatum: May 14, 2026
Beskrivning

There are several Slack integrations and apps available for Salesforce departments, including Agentforce Sales (formerly Sales Cloud for Slack), Agentforce Service (formerly Service Cloud for Slack), and Marketing Cloud, as well as industry-specific solutions.


Department or industry-specific Slack apps can be used alone or in combination with the platform-level Salesforce for Slack app (App ID: A03269G3DNE), which is the cornerstone of the Salesforce Slack app ecosystem. While the platform app is not required to use department or industry-specific Slack apps, it is recommended to install it to take full advantage of Salesforce and Slack features such as notifications, approvals, and screen flows in Slack.


The Salesforce for Slack app requires admins to manually create Flows in Salesforce. The Slack Apps for Departments and Slack Apps for Industries include pre-configured setup, including Flows designed to work with Actions in Lightning Experience.

Lösning

Identify Which Slack App or Integration Your Organization Is Currently Using

Legacy Salesforce Slack App

App ID: AKGPGUFP1
App icon: A blue cloud on a white background. This is the original Salesforce Slack app developed and supported by Slack (not Salesforce Support).
This legacy application requires installation and configuration of the Salesforce for Slack managed package, also supported by Slack. For assistance with this app and its package, contact Slack Support at: feedback@slack.com
This app will eventually be phased out as the Salesforce-developed Slack apps and department and industry-specific apps continue to grow. No end-of-life date is currently available. It is not recommended for new implementations. Existing customers should evaluate transitioning to the Salesforce-provided Slack Apps collection.
 

Salesforce for Slack App (Platform / Cornerstone)

App ID: A03269G3DNE
App icon: A blue cloud on a navy blue background.
This app provides core services that enable Salesforce and Slack admins to create and customize notifications, approvals, and screen flows in Slack. It is the foundational platform app for the Salesforce Slack ecosystem.
For support, contact Salesforce Customer Support:
Select the following product and topic for case submission:
  • Product: Sales | Topic: Leads, Opportunities, Campaigns, Sales Engagement, Sales Enablement
  • Product: Service | Topic: Cases, Knowledge, Service Console, Feedback Management, Work.com

Sales for Slack App

App ID: A028VJ1KG3G
App icon: A sales chart on a white background.
The Sales for Slack app (formerly Sales Cloud for Slack) allows users to access, update, and share Salesforce records, manage their sales pipeline, and receive important notifications about top accounts and opportunities directly from Slack. See the Sales for Slack and Sales for Slack Features documentation for more details.
For case submission: Product: Sales | Topic: Leads, Opportunities, Campaigns, Sales Engagement, Sales Enablement

Service for Slack App

App ID: A01RDL2NJAH
App icon: A pink heart on a white background.
The Service for Slack app (formerly Service Cloud for Slack) allows agents to access and update Salesforce records, collaborate in a Swarm channel, and manage cases directly from Slack. See the Service for Slack documentation for additional details.
For case submission: Product: Service | Topic: Cases, Knowledge, Service Console, Feedback Management, Work.com

Marketing Cloud Account Engagement for Slack App

App ID: A02U1DU291T
App icon: A funnel chart on a white background.
Free for Pardot (Marketing Cloud Account Engagement) customers. This app sends customized real-time notifications to teams in Slack when prospects interact with marketing assets. See the Marketing Cloud Account Engagement for Slack documentation for additional details.
For case submission: Product: Account Engagement | Topic: Salesforce Integration

 CRM Analytics App

App ID: A02FTH353M0
App icon: A bar chart on a white background.
Available for Salesforce orgs with CRM Analytics licenses. This app enables CRM Analytics (formerly Einstein Analytics) collaboration in Slack — users can find, share, and collaborate on Salesforce reports, dashboards, and CRM Analytics assets within Slack. See the CRM Analytics for Slack documentation for more details.
For case submission:

  • Product: Sales | Topic: CRM Analytics
  • Product: Service | Topic: CRM Analytics
  • Product: Industry | Topic: CRM Analytics

PRM for Slack App

App ID: A04HWE26PGT
App icon: A sales chart on a white background.
Available for Salesforce orgs with a PRM add-on license. PRM (Partner Relationship Management) for Slack enables collaboration between Partner Account Managers (PAMs) and partners. Use this app to create partner channels, automate business processes, manage opportunities and deals, and share CRM data from within Slack. See the PRM for Slack documentation for more details.
For case submission: Product: Service | Topic: Experience Management and Workspaces

Knowledge-artikelnummer

000396342

 
Laddar
Salesforce Help | Article