Where are the Einstein Platform and Agentforce Instances Located?

With the exception of Einstein Vision and Language—which runs entirely on Einstein Platform and Agentforce—the Einstein services listed above run across two different infrastructure: the primary infrastructure and the back-end data science infrastructure.  For example, for Sales Cloud Einstein, Customers log in and access the service through Sales Cloud, and the CRM objects are primarily stored on Sales Cloud.  However, for the purpose of data science, some of this data is replicated into the Einstein Platform and Agentforce environment.  This document covers the locations of only the Einstein Platform and Agentforce environments, and not the primary environments.  To understand where your Salesforce Services data is stored, see Where is my Salesforce instance located?

At Salesforce, trust is our #1 value and our data center strategy supports the company's commitment to run the most secure, trusted, reliable, and available cloud computing service. Customer success drives our data center strategy and delivering the highest standard in availability, performance, and security is our top priority. To that end, we build and serve each Salesforce instance from multiple geographically diverse data centers to avoid single points of failure in our infrastructure. This design supports the continuous availability our customers have come to expect from us.

At any given time, your Salesforce instance is actively served from one location with transactions replicated in near real-time across two or more availability zones in completely redundant, separate locations. We regularly switch between the locations for maintenance, compliance, and disaster recovery purposes. As we continue to expand and improve our global infrastructure presence, we recommend customers build their applications free of specific data center requirements to support a seamless Salesforce experience.

Einstein Platform and Agentforce currently have instances served from Amazon Web Services (AWS) Cloud infrastructure in the below listed regions.  These instances are located in two or more separate Availability Zones within each respective country.

Einstein Platform and Agentforce Instances:

*Note that AWS Region and AWS Region Name conventions can be referenced from this AWS Documentation.