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"Backup failed" error in Salesforce Authenticator

Veröffentlichungsdatum: Dec 28, 2025
Beschreibung

The "Backup failed" error in Salesforce Authenticator is caused by temporary issues with the mobile device or network. If this error occurs, please try restarting the device, changing the network, or updating the OS.

Lösung

To resolve the "Backup failed" error, please try the following troubleshooting steps:

  • Restart your mobile device.
  • Connect to a different network (e.g., switch between Wi-Fi and cellular data, or try disabling your VPN).
  • If an update is available, update your mobile device's operating system (OS).
  • If the issue persists, please try the backup process again at a later time 

 

See Also:

 

Nummer des Knowledge-Artikels

000396653

 
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Salesforce Help | Article