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Troubleshooting Backup Failed Error in Salesforce Authenticator.

Fecha de publicación: Dec 28, 2025
Descripción

The "Backup failed" error in Salesforce Authenticator is caused by temporary issues with the mobile device or network, not by a problem with your Salesforce org. This error commonly appears when switching to a new mobile device or after updating your device's operating system, while trying to enable the "Back up your accounts" feature.

The backup feature lets you restore your Salesforce Authenticator accounts on a new device without having to re-register each connected org individually.

Solución

This section explains how to resolve the "Backup failed" error so you can successfully back up your connected accounts in Salesforce Authenticator.

Why This Happens

The "Backup failed" error is typically caused by a temporary issue with the mobile device or its network connection, rather than an issue with Salesforce Authenticator itself or the connected org.

How to Resolve It

  • Restart your mobile device.
  • Connect to a different network (for example, switch between Wi-Fi and cellular data, or try disabling your VPN).
  • If an update is available, update your mobile device's operating system (OS).
  • If the issue persists, try the backup process again at a later time.
Número del artículo de conocimiento

000396653

 
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Salesforce Help | Article