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Troubleshooting Backup Failed Error in Salesforce Authenticator.

Fecha de publicación: Dec 28, 2025
Descripción

Backup failed error in Salesforce Authenticator is caused by temporary issues with the mobile device or network. If this error occurs, please try restarting the device, changing the network, or updating the OS. This error commonly appears when switching to a new mobile device or after updating your device operating system. The backup feature helps you restore your Salesforce Authenticator accounts on a new device without re-registering each org.

Solución

The following steps address temporary device or network issues that cause the Backup failed error in Salesforce Authenticator:

 

  • Restart your mobile device.
  • Connect to a different network (e.g., switch between Wi-Fi and cellular data, or try disabling your VPN).
  • If an update is available, update your mobile device's operating system (OS).
  • If the issue persists, please try the backup process again at a later time 

 

 

Número del artículo de conocimiento

000396653

 
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Salesforce Help | Article