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"Backup failed" error in Salesforce Authenticator

게시 일자: Dec 28, 2025
상세 설명

The "Backup failed" error in Salesforce Authenticator is caused by temporary issues with the mobile device or network. If this error occurs, please try restarting the device, changing the network, or updating the OS.

솔루션

To resolve the "Backup failed" error, please try the following troubleshooting steps:

  • Restart your mobile device.
  • Connect to a different network (e.g., switch between Wi-Fi and cellular data, or try disabling your VPN).
  • If an update is available, update your mobile device's operating system (OS).
  • If the issue persists, please try the backup process again at a later time 

 

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Salesforce Help | Article