Troubleshooting Backup Failed Error in Salesforce Authenticator.

This section explains how to resolve the "Backup failed" error so you can successfully back up your connected accounts in Salesforce Authenticator.

Why This Happens

The "Backup failed" error is typically caused by a temporary issue with the mobile device or its network connection, rather than an issue with Salesforce Authenticator itself or the connected org.

How to Resolve It

• Restart your mobile device.
• Connect to a different network (for example, switch between Wi-Fi and cellular data, or try disabling your VPN).
• If an update is available, update your mobile device's operating system (OS).
• If the issue persists, try the backup process again at a later time.