Turn "New Case Email Notification" Emails Off in Salesforce

The "New Case Email Notification" email that case owners receive when customers respond to case comments via Email-to-Case may not provide the level of detail desired by users. The fact that the "New Case Email Notification" email is system-generated means that administrators can’t edit what information is presented to the receiving user. The inability to edit the email can lead to instances of the administrator wanting to disable these emails and create their own custom notifications. To ensure users aren’t overloaded with emails, you’ll want to disable the system-generated email after implementing the custom solution.