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Retail and Consumer Goods - No valid Delivery Recipients when creating Advanced Orders

Publish Date: May 13, 2026
Description

Follow the steps:
1. Select the New Advanced Order
2. Select an Account Name
3. Order Template: Standard Order
4. Select Continue
5. The Error is thrown: "No valid Delivery Recipients have been found for the Order Customer."

Resolution

It's possible that the error is caused when the following query returns 0 rows:
1. SELECT cgcloud__Account__c FROM Account_Extension__c WHERE (Delivery_Role_Valid_From__c <= :tmpVar1 AND Delivery_Role_Valid_Thru__c >= :tmpVar2 AND Account__c = :tmpVar3) ORDER BY Account__r.Name ASC NULLS FIRST
2. The above runs in the fetchDeliveryRecipientAndWholesaler() and it normally fetches the Delivery recipients of the customer
3. So, if the values for the Delivery_Role_Valid_From__c & Delivery_Role_Valid_Thru__c fields of the account are missing then fill in those values to unblock the creation of the Advance Order for this account.

Knowledge Article Number

000396670

 
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Salesforce Help | Article