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[SFS] Inserting Salesforce Field Service Service Territory Member Records Through the Data Loader Fails With NullPointerException

Julkaisupäivä: May 12, 2026
Kuvaus

When attempting to insert Service Territory Member records in Salesforce Field Service (SFS) using the Data Loader tool, an error may occur during the insert operation.


The following error message is displayed:
FSL.TR020_ResourceTerritories_BeforeInsert: execution of BeforeInsert caused by: System.NullPointerException: Attempt to de-reference a null object (System Code)


This error is thrown by the Field Service managed package trigger FSL.TR020_ResourceTerritories_BeforeInsert, which runs when inserting Service Territory Member records. The trigger encounters a null reference when either the referenced Service Resource or Service Territory record is inactive, or when the Data Loader batch size is greater than 1 (which causes multiple records to be processed simultaneously, triggering the null pointer exception in the trigger logic).

Ratkaisu

To resolve the NullPointerException error when inserting Service Territory Member records via the Salesforce Data Loader, follow these steps:

Step 1 — Verify Record Status

Ensure that both the Service Resource and Service Territory records referenced in your CSV file are Active. Inactive records cause the FSL trigger to fail during the insert operation. Navigate to each record in Salesforce and confirm the Active checkbox is selected.

Step 2 — Reduce the Data Loader Batch Size to 1

Reducing the batch size to 1 ensures each record is processed individually, preventing the null pointer exception that occurs when the trigger processes multiple records in a single batch.

  • Open the Data Loader application
  • Select Settings > Settings
  • Edit the Batch Size value and set it to 1
  • Click OK to save the settings
  • Re-run the insert operation
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Knowledge-artikkelin numero

000396782

 
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Salesforce Help | Article