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Data to provide when opening a Support case for Salesforce Commerce API (SCAPI) issues on the B2C Commerce platform

Data pubblicazione: Jul 31, 2025
Descrizione
To speed up investigations with the Commerce Cloud B2C Support Team, we request customers / partners to share the information below when reporting issues with Salesforce Commerce API (SCAPI):
  • When did you start facing this issue (date/time/timezone)?
  • Is the issue happening for all calls or just under specific conditions?
  • Please provide the impact this issue has to your business / shopper experience
  • Do you have a customized layer consuming Salesforce Commerce API to render the response?
    • Are you able to reproduce the issue by calling plain Salesforce Commerce API?
  • Steps to Reproduce
    • Exact API - Call including Request Headers / UserAgent / Payload etc
    • CURL / Postman Collection including all required API calls to show the issue
    • In case you have custom hooks / endpoints please provide feedback on used scripts in your B2C Commerce Custom Implementation
  • Share steps to reproduce within your headless implementation (URL / Test Data to trigger the issue)
  • Share available screenshots of the issue in your environment
  • Provide HAR File of the issue
  • Have you recently deployed any code changes on your end (Headless implementation / B2C Commerce implementation)
  • Share correlation-id and x-correlation-id of the Salesforce Commerce API request and response header (include timestamp in UTC of the request)
  • Share CF-Ray of the response headers (include timestamp in UTC of the request) 
  • Share your expected response compared to the actual response you are getting via Salesforce Commerce API Call
  • Share request/response related Log Messages if available in LogCenter / Salesforce B2C Logs
  • Share feature / API documentation link
Numero articolo Knowledge

000396801

 
Caricamento
Salesforce Help | Article