The Salesforce Government Cloud Plus and Government Cloud Plus Defense environments are dedicated instances of Salesforce Customer 360, which is composed of Salesforce’s industry-leading Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) offerings. These environments are designed for mission impact and for use by U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs).
We strive to maintain parity between our commercial cloud products and our Government Cloud offerings. However, there are many factors that may create differences in accreditations and customers may choose to accept the risks of using products that haven't met the same accreditation standards. The following table outlines the:
Note: Salesforce products that aren't in the table below aren't available in Government Cloud Plus as they haven't passed functional testing yet.
Note: Out of Boundary products may be blocked or adversely impacted by network access limitations for U.S. Government customers on restricted access networks such as the Non-Classified Internet Protocol Routing Network (NIPRNet) or other restricted enclaves. Customers are responsible for following safe software deployment best practices and testing functionality of interoperable products in a non-production environment.
For a description of Salesforce’s current product offerings, please see http://www.salesforce.com/products/.
For more detailed information on Salesforce’s security and compliance posture for Salesforce Government Cloud Plus and Salesforce Government Cloud Plus Defense, please contact your Salesforce Account Executive.
Disclaimer: The information provided below is strictly for the convenience of our customers and is for general informational purposes only. Salesforce does not warrant the accuracy or completeness of any information, text, graphics, links, or other items in this document. Salesforce advises its customers that though a product may be included within the FedRAMP High, or DoD IL5 Authorization Boundaries, specific features of such product may or may not be included within such boundaries. Salesforce does not guarantee that you will achieve any specific results if you utilize this document. It may be advisable for you to consult with a professional, such as an agency authorization official, agency counsel, accountant, architect, business advisor or professional engineer to get specific advice that applies to your particular situation. This document is subject to change at any time without notice. Because Salesforce continues to innovate by providing each customer multiple major release upgrades each year, we cannot guarantee that these answers will remain the same over time. The rights and responsibilities with regard to your use of Salesforce's online software services shall be set forth in a negotiated agreement that does not incorporate the attached document.
|
Government Cloud Plus | Government Cloud Plus - Defense | ||
|---|---|---|---|
|
FedRAMP High / DoD IL2 Authorized |
Interoperable | DoD IL5 Authorized | |
|
Service Cloud | |||
| Appointment Assistant | No | Yes | No |
| Digital Engagement (Enhanced Chat, Messaging In-App and Web**) | Yes | Not Applicable | Yes |
| Digital Engagement (Messaging - SMS WhatsApp) | Yes | Not Applicable | Yes |
| Einstein Bots | No | Yes | No |
| Employee Survey Response Pack | Yes | Not Applicable | No |
| Feedback Management | Yes | Not Applicable | Yes |
| HR Service Center | Yes | Not Applicable | No |
| Knowledge | Yes | Not Applicable | Yes |
| Service Cloud | Yes | Not Applicable | Yes |
| Salesforce Voice (fka Service Cloud Voice) | Yes | Not Applicable | Yes |
| Salesforce Field Service (+, Contractor, Contractor +, Dispatcher & Field Technician) | Yes | Not Applicable | Yes |
| Salesforce Surveys | Yes | Not Applicable | Yes |
| Shift Management | No | Yes | No |
| Workplace Command Center | Yes | Not Applicable | No |
|
Sales Cloud | |||
| CPQ (+, Customer Community, Partner Community) | No | Yes | No |
| Digital Lending | No | Yes | No |
| In-Apps Walkthroughs (No 3rd-party terms) | Yes | Not Applicable | Yes |
| Key Account Management for CGC | No | Yes | No |
| Sales Cloud | Yes | Not Applicable | Yes |
| Sales Enablement | Yes | Not Applicable | Yes |
| Sales Engagement | No | Yes | No |
| Salesforce Contracts | No | Yes | No |
| Salesforce Maps | No | Yes | No |
|
Platform | |||
| Advanced Document Generation | Yes | Not Applicable | Yes |
| Salesforce APIs | Yes | Not Applicable | Yes |
| Code Builder | No | Yes | No |
| Connectors (Salesforce Connect / Files Connect / Salesforce Data Loader) | Yes | Not Applicable | No |
| Devops Center | No | Yes | No |
| Digital Process Automation | No | Yes | No |
| Employee Apps and Community (Add-on) | Yes | Not Applicable | Yes |
| External Apps (Financial Services and Health Cloud) | Yes | Not Applicable | Yes |
| Flow Orchestration | Yes | Not Applicable | Yes |
| Force.com - Cross Product | Yes | Not Applicable | Yes |
| Identity Connect | No | Yes | No |
| Identity for Employee | Yes | Not Applicable | Yes |
| Identity-Only | Yes | Not Applicable | Yes |
| Identity Verification Credits | No | Yes | No |
| Lightning Console | Yes | Not Applicable | Yes |
| Lightning Platform (Plus and Starter) | Yes | Not Applicable | Yes |
| Platform Events and Change Data Capture | Yes | Not Applicable | Yes |
| Scale Center | Yes | Not Applicable | No |
| Scale Test | Yes | Not Applicable | No |
| Salesforce Scheduler | Yes | Not Applicable | Yes |
| Salesforce Functions | No | Yes | No |
| Vlocity Insurance Package | Yes | Not Applicable | Yes |
|
Agentforce | |||
| Agentforce (Customer & Employee Agents) | Yes | Not Applicable | No |
| Agentforce for Public Sector - GovCloud Add-on | No | Yes | No |
| Agentforce for Public Sector - GovCloudPlus Add-on | Yes | Not Applicable | No |
| Public Sector - Service - Agentforce 1 Edition - GovCloudPlus | Yes | Not Applicable | No |
| Public Sector - Service - Agentforce 1 Edition - GovCloud | No | Yes | No |
| Health Cloud - Service - Agentforce 1 Edition - GovCloudPlus | Yes | Not Applicable | No |
| Salesforce Foundations - Gov**** | Yes | Not Applicable | No |
|
Data 360 (fka Data Cloud) | |||
| Customer Data Cloud Starter | Yes | Not Applicable | No |
| Data Cloud One | Yes | Not Applicable | No |
| Data Space - Platform | Yes | Not Applicable | No |
| Document AI | Yes | Not Applicable | No |
| Notebook AI | Yes | Not Applicable | No |
|
Marketing Cloud | |||
| Marketing Cloud Growth Edition | Yes | Not Applicable | No |
| Marketing Cloud Advanced Edition | Yes | Not Applicable | No |
| Salesforce Personalization | Yes | Not Applicable | No |
| Salesforce Message Credits - Email | Yes | Not Applicable | No |
| Salesforce Message Credits - SMS | Yes | Not Applicable | No |
| Salesforce Message Credits - WhatsApp | Yes | Not Applicable | No |
| Marketing Cloud Engagement | No | Yes | No |
| Marketing Cloud Account Engagement | No | Yes | No |
|
Tableau Next | |||
| Tableau Next Consumer | Yes | Not Applicable | No |
| Tableau Next Creator | Yes | Not Applicable | No |
|
Public Sector Solutions | |||
| Business Rules Engine | Yes | Not Applicable | Yes |
| CRM Analytics for Public Sector Solutions | Yes | Not Applicable | No |
| CRM Analytics for Public Sector Solutions (no 3rd-party) | Yes | Not Applicable | Yes |
| Customer Community Plus for Public Sector | Yes | Not Applicable | Yes |
| Employee Experience for Public Sector | Yes | Not Applicable | Yes |
| Employee Productivity | Yes | Not Applicable | No |
| OmniStudio | Yes | Not Applicable | Yes |
| Provider Self-Service for Public Sector | Yes | Not Applicable | Yes |
| Public Benefit Assistance | Yes | Not Applicable | Yes |
| Public Sector Application Forms | Yes | Not Applicable | Yes |
| Public Sector Foundations - Advanced | Yes | Not Applicable | Yes |
|
Experience Cloud | |||
| Customer Community | Yes | Not Applicable | Yes |
| Customer Community Plus | Yes | Not Applicable | Yes |
| Customer Community (Public Sector and Financial Services) | Yes | Not Applicable | Yes |
| Customer Community Plus (Experience Cloud Learner Success, Financial Services, Health Cloud) | Yes | Not Applicable | Yes |
| Experience Cloud | Yes | Not Applicable | Yes |
| Experience Cloud for Consumer Goods | No | Yes | No |
| External Apps for Health Cloud | Yes | Not Applicable | Yes |
| Partner Community | Yes | Not Applicable | Yes |
| AI and Analytics | |||
| Case Classification | No | Yes | No |
| CRM Analytics | Yes | Not Applicable | Yes |
| CRM Analytics Plus (no 3rd-party) | Yes | Not Applicable | Yes |
| CRM Analytics for Industries (Community, Education, Financial Services, Healthcare, Manufacturing, Net Zero) | Yes | Not Applicable | Yes |
| CRM Analytics for Industries (no 3rd-party) (Financial Services, Healthcare, Manufacturing) | Yes | Not Applicable | Yes |
| Einstein Activity Capture | No | Yes | No |
| Einstein Article Recommendations | No | Yes | No |
| Einstein Discovery - Analyst | Yes | Not Applicable | Yes |
| Einstein Discovery - User | Yes | Not Applicable | Yes |
| Einstein Discovery in Tableau | No | Yes | No |
| Einstein Prediction Builder | No | No | No |
| Einstein Predictions | No | No | No |
| Einstein Recommendation Builder | No | Yes | No |
| Einstein Reply Recommendations | No | Yes | No |
| Sales Analytics App | Yes | Not Applicable | Yes |
| Networking | |||
| Private Connect | Yes | Not Applicable | No |
| Private Connect for Data Cloud | No | Not Applicable | No |
| Express Connect | No | Yes | No |
| Industry Clouds | |||
| Asset Service Lifecycle Management | Yes | Not Applicable | No |
| Automotive Cloud | Yes | Not Applicable | No |
| Communications Cloud | No | Yes | No |
| Education Cloud (including Student Success Hub and Admissions Connect) | Yes | Not Applicable | Yes |
| Energy and Utilities Cloud | Yes | Not Applicable | No |
| Financial Services Cloud | Yes | Not Applicable | No |
| Health Cloud | Yes | Not Applicable | Yes |
| Health Cloud for Life Sciences: Home Health | Yes | Not Applicable | Yes |
| Intelligent Document Reader | Yes | Not Applicable | Yes |
| Manufacturing Cloud | Yes | Not Applicable | No |
| Medication Management | No | Yes | No |
| Net Zero Cloud | Yes | Not Applicable | Yes |
| Net Zero Cloud - Affiliate Pack | No | Yes | No |
| Non-Profit Cloud | No | Yes | No |
| Revenue Cloud Advanced | No | Yes | No |
| Revenue Cloud Billing | No | Yes | No |
| Revenue Cloud Growth | No | Yes | No |
| Revenue Intelligence | No | Yes | No |
| Communications Cloud (Managed Package) | Yes | Not Applicable | No |
| Security and Privacy | |||
| Backup | No | Yes | No |
| Backup and Recover Next | Yes | Not Applicable | No |
| Data Mask | Yes | Not Applicable | Yes |
| External Key Management for Platform Encryption | Yes | Not Applicable | Yes |
| Privacy Center | Yes | Not Applicable | Yes |
| Salesforce Authenticator | No | Yes | No |
| Salesforce Shield (Platform Encryption, Field Audit Trail, and Event Monitoring) | Yes | Not Applicable | Yes |
| Salesforce Shield (Data Detect) | Yes | Not Applicable | No |
| Salesforce Shield (Threat Detection (subset of Event Monitoring event streams)) | No | Yes | No |
| Security Center | Yes | Not Applicable | Yes |
| Mobile | |||
| Mobile App Plus | Yes | Not Applicable | Yes |
| Mobile App Security | No | Yes | No |
| Mobile Publisher | No | Yes | No |
| Salesforce Mobile (iOS/Android) | Yes | Not Applicable | No |
| Commerce Cloud | |||
| B2B Commerce Platform | No | Yes | No |
| Commerce Cloud | No | Yes | No |
| Order Management | No | Yes | No |
| External Connections | |||
| CMS | Yes | Not Applicable | No |
| Gmail Integration | No | Yes | No |
| Heroku (Private Space, Connect and Packages) | No | Yes | No |
| Loyalty Management | No | Yes | No |
| Microsoft Teams Integration (with Commercial Office 365) | No | Yes | No |
| Microsoft Teams Integration (with GCC-High or DoD Office 365) | No | No | No |
| Mulesoft* | No | Yes | No |
| Outlook Integration | No | Yes | No |
| Salesforce Anywhere (Quip) | No | Yes | No |
| Salesforce AppExchange Apps*** | No | Yes | No |
* The Mulesoft Government Cloud is listed under a separate FedRAMP Moderate authorization here.
** Available for customers in Salesforce Government Cloud Plus only in cells USA9014, USA9026, USA9016s, USA9018s.
*** Apps listed on the Salesforce AppExchange aren't included in the scope of Salesforce’s Authorization Boundaries, however many are native to the platform. Typically this means that customer data does not physically leave the Salesforce Government Cloud Plus and Salesforce Government Cloud Plus Defense environments. For more information, please refer to the AppExchange Apps: Government Cloud Plus, Government Cloud Plus Defense and Compliance knowledge article.
**** Does not include Commerce Cloud.
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