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Government Cloud Available Products and Features

Data pubblicazione: Apr 22, 2026
Descrizione

The Salesforce Government Cloud Plus and Government Cloud Plus Defense environments are dedicated instances of Salesforce Customer 360, which is composed of Salesforce’s industry-leading Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) offerings. These environments are designed for mission impact and for use by U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs).

  • Salesforce Government Cloud Plus maintains a FedRAMP High Provisional Authority to Operate (P-ATO) along with IRS 1075, and NIST SP 800-171 attestations. DoD IL2 provisional authorization is also granted via FedRAMP reciprocity.
  • Salesforce Government Cloud Plus Defense maintains a FedRAMP High P-ATO from the JAB, along with a DoD IL5 PA, IRS 1075, and NIST SP 800-171 attestations.

We strive to maintain parity between our commercial cloud products and our Government Cloud offerings. However, there are many factors that may create differences in accreditations and customers may choose to accept the risks of using products that haven't met the same accreditation standards. The following table outlines the:

  • Authorized: Products that are included within the FedRAMP High, and DoD IL5 Authorization Boundaries.
  • Interoperable: Products have undergone functional testing within a Government Cloud instance to ensure all functionality is working as intended. The product hasn't been evaluated and assessed in accordance with FedRAMP/DoD security and authorization boundary requirements, but customers can make a risk-based decision and take on any risk due to the product not being FedRAMP authorized.

Note: Salesforce products that aren't in the table below aren't available in Government Cloud Plus as they haven't passed functional testing yet.

Note: Out of Boundary products may be blocked or adversely impacted by network access limitations for U.S. Government customers on restricted access networks such as the Non-Classified Internet Protocol Routing Network (NIPRNet) or other restricted enclaves. Customers are responsible for following safe software deployment best practices and testing functionality of interoperable products in a non-production environment.

For a description of Salesforce’s current product offerings, please see http://www.salesforce.com/products/.

For more detailed information on Salesforce’s security and compliance posture for Salesforce Government Cloud Plus and Salesforce Government Cloud Plus Defense, please contact your Salesforce Account Executive.

 

Disclaimer: The information provided below is strictly for the convenience of our customers and is for general informational purposes only. Salesforce does not warrant the accuracy or completeness of any information, text, graphics, links, or other items in this document. Salesforce advises its customers that though a product may be included within the FedRAMP High, or DoD IL5 Authorization Boundaries, specific features of such product may or may not be included within such boundaries. Salesforce does not guarantee that you will achieve any specific results if you utilize this document. It may be advisable for you to consult with a professional, such as an agency authorization official, agency counsel, accountant, architect, business advisor or professional engineer to get specific advice that applies to your particular situation. This document is subject to change at any time without notice. Because Salesforce continues to innovate by providing each customer multiple major release upgrades each year, we cannot guarantee that these answers will remain the same over time. The rights and responsibilities with regard to your use of Salesforce's online software services shall be set forth in a negotiated agreement that does not incorporate the attached document.

Risoluzione

 

 

Government Cloud Plus

Government Cloud Plus - Defense
 

FedRAMP High / DoD IL2 Authorized

Interoperable
(Not Authorized)

DoD IL5 Authorized

Service Cloud

 
Appointment AssistantNoYes No
Digital Engagement (Enhanced Chat, Messaging In-App and Web**)Yes Not ApplicableYes
Digital Engagement (Messaging - SMS WhatsApp)YesNot Applicable Yes
Einstein BotsNoYes No
Employee Survey Response PackYes Not ApplicableNo
Feedback ManagementYes Not ApplicableYes 
HR Service CenterYes Not ApplicableNo
KnowledgeYes Not ApplicableYes
Service CloudYesNot ApplicableYes
Salesforce Voice (fka Service Cloud Voice)YesNot ApplicableYes
Salesforce Field Service (+, Contractor, Contractor +, Dispatcher & Field Technician)Yes Not ApplicableYes 
Salesforce SurveysYes Not ApplicableYes
Shift ManagementNo YesNo
Workplace Command CenterYesNot ApplicableNo

Sales Cloud 

 
CPQ (+, Customer Community, Partner Community)No Yes No
Digital LendingNoYesNo
In-Apps Walkthroughs (No 3rd-party terms)YesNot Applicable Yes
Key Account Management for CGCNo YesNo 
Sales CloudYesNot ApplicableYes
Sales EnablementYesNot ApplicableYes 
Sales EngagementNoYesNo
Salesforce ContractsNo YesNo
Salesforce MapsNo YesNo

Platform

 
Advanced Document GenerationYesNot ApplicableYes
Salesforce APIs YesNot ApplicableYes 
Code BuilderNoYes No
Connectors (Salesforce Connect / Files Connect / Salesforce Data Loader) YesNot ApplicableNo
Devops Center  NoYesNo 
Digital Process AutomationNoYesNo
Employee Apps and Community (Add-on)YesNot ApplicableYes
External Apps (Financial Services and Health Cloud) YesNot ApplicableYes
Flow OrchestrationYesNot ApplicableYes
Force.com - Cross ProductYes Not ApplicableYes
Identity ConnectNo YesNo 
Identity for EmployeeYesNot ApplicableYes
Identity-OnlyYesNot ApplicableYes
Identity Verification CreditsNoYesNo
Lightning ConsoleYesNot Applicable Yes
Lightning Platform (Plus and Starter)YesNot ApplicableYes
Platform Events and Change Data CaptureYesNot ApplicableYes
Scale CenterYesNot ApplicableNo
Scale TestYesNot ApplicableNo
Salesforce SchedulerYesNot ApplicableYes
Salesforce FunctionsNoYesNo
Vlocity Insurance PackageYes Not ApplicableYes

Agentforce

Agentforce (Customer & Employee Agents)YesNot ApplicableNo
Agentforce for Public Sector - GovCloud Add-onNoYesNo
Agentforce for Public Sector - GovCloudPlus Add-onYesNot ApplicableNo
Public Sector - Service - Agentforce 1 Edition - GovCloudPlusYesNot Applicable No
Public Sector - Service - Agentforce 1 Edition - GovCloudNoYes No
Health Cloud - Service - Agentforce 1 Edition - GovCloudPlusYesNot Applicable No
Salesforce Foundations - Gov****YesNot ApplicableNo

Data 360 (fka Data Cloud)

Customer Data Cloud StarterYesNot ApplicableNo
Data Cloud OneYesNot ApplicableNo
Data Space - PlatformYesNot ApplicableNo
Document AIYesNot ApplicableNo
Notebook AIYesNot ApplicableNo

Marketing Cloud

Marketing Cloud Growth EditionYesNot ApplicableNo
Marketing Cloud Advanced EditionYesNot ApplicableNo
Salesforce PersonalizationYesNot ApplicableNo
Salesforce Message Credits - EmailYesNot ApplicableNo
Salesforce Message Credits - SMSYesNot ApplicableNo
Salesforce Message Credits - WhatsAppYesNot ApplicableNo
Marketing Cloud EngagementNoYesNo
Marketing Cloud Account EngagementNoYesNo

Tableau Next 

Tableau Next ConsumerYesNot Applicable No
Tableau Next CreatorYesNot Applicable No

Public Sector Solutions

Business Rules EngineYesNot Applicable Yes
CRM Analytics for Public Sector SolutionsYesNot Applicable No
CRM Analytics for Public Sector Solutions  (no 3rd-party)YesNot ApplicableYes
Customer Community Plus for Public SectorYesNot Applicable Yes
Employee Experience for Public SectorYesNot Applicable Yes
Employee ProductivityYesNot ApplicableNo
OmniStudioYesNot ApplicableYes
Provider Self-Service for Public SectorYesNot ApplicableYes
Public Benefit AssistanceYesNot ApplicableYes
Public Sector Application FormsYesNot ApplicableYes
Public Sector Foundations - AdvancedYesNot ApplicableYes

Experience Cloud

 
Customer CommunityYesNot Applicable Yes
Customer Community PlusYesNot Applicable Yes
Customer Community (Public Sector and Financial Services)YesNot ApplicableYes
Customer Community Plus (Experience Cloud Learner Success, Financial Services, Health Cloud)YesNot Applicable Yes
Experience CloudYesNot Applicable Yes
Experience Cloud for Consumer GoodsNoYes No
External Apps for Health CloudYes Not Applicable Yes
Partner CommunityYesNot Applicable  Yes
AI and Analytics 
Case Classification NoYesNo
CRM AnalyticsYesNot ApplicableYes
CRM Analytics Plus (no 3rd-party)YesNot Applicable Yes
CRM Analytics for Industries (Community, Education, Financial Services, Healthcare, Manufacturing, Net Zero)YesNot ApplicableYes
CRM Analytics for Industries (no 3rd-party) (Financial Services, Healthcare, Manufacturing)Yes Not ApplicableYes
Einstein Activity CaptureNo YesNo 
Einstein Article RecommendationsNoYesNo
Einstein Discovery - AnalystYesNot ApplicableYes
Einstein Discovery - UserYesNot ApplicableYes
Einstein Discovery in TableauNo YesNo 
Einstein Prediction BuilderNo NoNo
Einstein PredictionsNoNoNo
Einstein Recommendation BuilderNo YesNo 
Einstein Reply RecommendationsNoYes No 
Sales Analytics AppYesNot Applicable Yes
Networking 
Private ConnectYes Not ApplicableNo
Private Connect for Data CloudNoNot ApplicableNo
Express ConnectNo YesNo 
Industry Clouds 
Asset Service Lifecycle ManagementYesNot ApplicableNo
Automotive CloudYesNot ApplicableNo
Communications CloudNoYesNo 
Education Cloud (including Student Success Hub and Admissions Connect)YesNot ApplicableYes
Energy and Utilities CloudYesNot ApplicableNo 
Financial Services CloudYesNot ApplicableNo
Health CloudYesNot ApplicableYes
Health Cloud for Life Sciences: Home HealthYesNot ApplicableYes
Intelligent Document ReaderYesNot ApplicableYes
Manufacturing CloudYesNot ApplicableNo
Medication ManagementNoYesNo
Net Zero CloudYesNot ApplicableYes
Net Zero Cloud - Affiliate PackNoYesNo
Non-Profit CloudNoYesNo
Revenue Cloud AdvancedNoYesNo
Revenue Cloud BillingNoYesNo
Revenue Cloud GrowthNoYesNo
Revenue IntelligenceNoYesNo
Communications Cloud (Managed Package)YesNot ApplicableNo
Security and Privacy 
BackupNo YesNo 
Backup and Recover NextYesNot ApplicableNo
Data MaskYes Not ApplicableYes 
External Key Management for Platform EncryptionYesNot ApplicableYes
Privacy CenterYesNot ApplicableYes
Salesforce AuthenticatorNoYesNo 
Salesforce Shield (Platform Encryption, Field Audit Trail, and Event Monitoring) YesNot ApplicableYes 
Salesforce Shield (Data Detect)YesNot ApplicableNo
Salesforce Shield (Threat Detection (subset of Event Monitoring event streams))NoYesNo
Security CenterYesNot ApplicableYes
Mobile 
Mobile App PlusYes Not ApplicableYes 
Mobile App SecurityNoYes No
Mobile PublisherNoYesNo
Salesforce Mobile (iOS/Android)YesNot ApplicableNo
Commerce Cloud 
B2B Commerce PlatformNoYes  No 
Commerce CloudNoYesNo
Order ManagementNoYesNo
External Connections 
CMSYesNot ApplicableNo 
Gmail IntegrationNoYesNo
Heroku (Private Space, Connect and Packages)No YesNo 
Loyalty ManagementNo YesNo 
Microsoft Teams Integration (with Commercial Office 365)NoYesNo 
Microsoft Teams Integration (with GCC-High or DoD Office 365)NoNoNo
Mulesoft*NoYesNo
Outlook IntegrationNoYesNo
Salesforce Anywhere (Quip)NoYesNo
Salesforce AppExchange Apps***NoYesNo 

 

* The Mulesoft Government Cloud is listed under a separate FedRAMP Moderate authorization here.

** Available for customers in Salesforce Government Cloud Plus only in cells USA9014, USA9026, USA9016s, USA9018s.

*** Apps listed on the Salesforce AppExchange aren't included in the scope of Salesforce’s Authorization Boundaries, however many are native to the platform. Typically this means that customer data does not physically leave the Salesforce Government Cloud Plus and Salesforce Government Cloud Plus Defense environments. For more information, please refer to the AppExchange Apps: Government Cloud Plus, Government Cloud Plus Defense and Compliance knowledge article.

**** Does not include Commerce Cloud.

Numero articolo Knowledge

000396813

 
Caricamento
Salesforce Help | Article