Where is my Salesforce instance located?

At Salesforce, our data center strategy supports the company's commitment to running the most trusted, secure, reliable, and available cloud computing service. Customer success drives our data center strategy, and delivering the highest standard in availability, performance, and security is our top priority. To avoid single points of failure, our infrastructure is built to serve each Salesforce instance from multiple geographically-diverse data centers. This design supports the continuous availability our customers expect from us.
 

Any stock-keeping unit (SKU) that includes functionality from the services listed in Salesforce Services SPARC and Hyperforce SPARC relies on a common collection of data and metadata (code and configurations for customizing Salesforce) called your “org” (short for “organization”). Each org belongs to a single “instance,” which is either one of the following: 

• First-party infrastructure (owned and operated by Salesforce)
• Hyperforce infrastructure (hosted on Salesforce-managed AWS Hyperforce infrastructure)

Generally, a customer has one org to support all of the services that rely on that org. This means that your org is either on Salesforce’s first-party infrastructure or Salesforce’s Hyperforce infrastructure, but it will only be on one of these. The only exception is that some Salesforce services, such as Einstein features, may include functionality that works with the org but is hosted on a different infrastructure.

At any given time, your Salesforce instance is actively served from one location with transactions replicated in near real-time across two or more availability zones in completely redundant, separate locations. We regularly perform site switches between an instance’s locations for maintenance, compliance, and disaster recovery purposes. As we continue to expand and improve our global infrastructure presence, we recommend customers build their applications free of specific data center requirements to support a seamless Salesforce experience.

We have Salesforce-managed data centers in the following metropolitan areas:

• Amsterdam, Netherlands (NL)
• Stockholm, Sweden (SE)
• Tokyo, Japan (JPN)
• Osaka, Japan (JPN)
• Virginia, United States (USA):
  • Virginia North
  • Virginia South
     

In addition, we have Hyperforce instances served from AWS Cloud infrastructure in the following regions. These instances are located in three separate availability zones within each respective country.

Salesforce Advanced Cross-Region Continuity is available for instances marked with an asterisk.

[Instance Prefix] - Country - AWS Region - AWS Region Name

Asia Pacific

• [AUSx] - Australia - ap-southeast-2 - Asia Pacific (Sydney)
• [INDx] - India
  
  • ap-south-1 - Asia Pacific (Mumbai)
  • ap-south-2 - Asia Pacific (Hyderabad)
• [IDNx] - Indonesia - ap-southeast-3 - Asia Pacific (Jakarta)
• [JPNx] - Japan
  
  • ap-northeast-1 - Asia Pacific (Tokyo)
  • ap-northeast-3 - Asia Pacific (Osaka)
• [SGPx] - Singapore - ap-southeast-1 - Asia Pacific (Singapore)
• [KORx] - South Korea - ap-northeast-2 - Asia Pacific (Seoul)

Europe

• [FRAx] - France - eu-west-3 - Europe (Paris)
• [DEUx] - Germany - eu-central-1 - Europe (Frankfurt)
• [ITAx] - Italy - eu-south-1 - Europe (Milan)
• [SWEx] - Sweden - eu-north-1 - Europe (Stockholm)
• [CHEx] - Switzerland - eu-central-2 - Europe (Zurich)
• [GBRx] - United Kingdom - eu-west-2 - Europe (London)

Israel & Middle East

• [ISRx] - Israel - il-central-1 - Israel (Tel Aviv)
• [AREx] - United Arab Emirates - me-central-1 - Middle East (UAE)

Americas

• [BRAx] - Brazil - sa-east-1 - South America (São Paulo)
• [CANx] - Canada - ca-central-1 - Canada (Central)
• [USAx] - United States of America
  • us-east-1 - US East (N. Virginia)*
  • us-east-2 - US East (Ohio)
  • us-west-2 - US West (Oregon)
• [USAx] - United States of America, Government Cloud
  • us-gov-west-1 (Oregon)
  • us-gov-east-1 (Ohio)